FREE CALL AU: 1800 725 245 | NZ: 0800 725 245

Frequently Asked Questions

To help you choose one of our products, please take a look at these questions and see if we can help you.

Placing an order

How do I place an order?

Simply find your item on line at https://pacificspecialties.com.au/shop/  ‘add to cart’ and then click ‘place your order’ and we will invoice you. If the item you are after is not in our products online store, simply call 1800 725 245 with your product code and place your order.

Do we have a Component Catalogue?

We are currently in the process of updating our catalogue and it is not ready for distribution at this time.

Abutments

When ordering abutments what does R and NR mean?

R = Rotating and Non Engaging.
NR = Non Rotating and Engaging.

Do I need to purchase a Dynamic Screw when ordering Dynamic Abutment Castable and Dynamic Abutment Cobalt Chrome?

Yes, Dynamic Screws need to be added to your order at the time you select your abutment.

3D print resin

What is the shelf-life of the resin?

Resin has a shelf life of at least one year. You can leave unused resin in the resin tank for as many as two months, which means you won’t have to waste any material.

Translucent materials 18 months
Clear Resin 18 months
High Temp Resin 18 months
Tough Resin 18 months
Durable Resin 18 months
Opaque materials 12 months
White Resin 12 months
Grey Resin 12 months
Black Resin 12 months
Color Resin 12 months
Castable Resin 12 months
Castable Wax Resin 12 months
Flexible Resin 12 months
Dental Model Resin 12 months
Grey Pro Resin 12 months
Rigid Resin 12 months
Ceramic Resin 12 months
Other materials  
Dental SG Resin 24 months
Dental LT Clear Resin 24 months

How can I store the resin?

Store resin in a cool, dry place out of direct sunlight. The operating temperature for Formlabs printers is 64–82 °F (18–28 °C). For optimal printing, do not exceed this range in storage. Keep containers closed, and do not pour liquid resin back into the original container. Avoid ignition sources. To reduce the risk of pigment settling, resin containers should be gently shaken once a month in storage and before beginning a print. Before starting a print, agitate or stir resin in the tank.

Can I re use the resin?

The remaining liquid resin in the tank can be used for your next print, but should not be returned to the original bottle or cartridge to avoid potential contamination. Keep unused resin in the resin tank. The orange acrylic of the tank and printer cover will protect your unused resin from ambient light. To avoid possible exposure to light or heat, use the resin tank lid when storing resin outside the printer and store resin tanks away from direct sunlight. Make sure to check the resin tank for clarity of the optical window and consistency of the liquid resin before starting a new print.

How do I dispose of resin?

To dispose of resin or empty resin containers, follow the instructions described in section 13 of the resin’s safety data sheet (SDS). Expose empty containers to light, then dispose of in accordance with governmental regulations.

Cleaned parts and cured (hardened) resin cannot be recycled, but can be discarded with household items as trash. Liquid resin (whether pure liquid, dissolved in alcohol, or partially cured) may be classified as hazardous waste and must be disposed of with care:

  • Do not pour or dispose of liquid or partially cured resin in drains or with household waste.
  • Place the liquid in a container and label and dispose of it according to your local regulatory guidelines.
  • Cure pure resin (i.e., resin that is not dissolved in the alcohol from washing) in sunlight or under a UV lamp. Then dispose as normal waste. A simple trick is to put the liquid in a clear plastic bag and leave it in the sun until cured (1–10 days). Curing happens most effectively with exposure to 405 nm light and heat.

Freight

How much is freight?

Freight is a flat rate of $15 for small items and $100 for larger items ex GST ,
there is no free freight for a larger amount of items purchase.

How long does postage take?

Road Freight takes between 3 to 5 days. Overnight courier is usually the next day, however this can vary depending on what time the order is made and can not be guaranteed.

How much is GST?

GST in Australia is 10% & in New Zealand it is 15%.

Returns

What is your return policy?

returned within 14 days of purchase, unopened and original condition. Unless otherwise authorised.